Privacy Policy

YouSEO is owned and operated by Crinet Technologies LLP ("we," "us," or "our"), having its registered office at Shaligram Arcade, Nr Vakil Bridge Ahmedabad Gujarat, India. We prioritize safeguarding your personal information and upholding your privacy rights. This Privacy Policy ("Policy") details the collection, use, and sharing of your personal information when you engage with our services, including the YouSEO mobile application ("App") available on the Apple App & Google Play Store (collectively, "Services"). By accessing or using our Services, you consent to the practices outlined in this Policy.

For inquiries or concerns regarding this Policy or your privacy rights, please contact us at [email protected]

1. Information We Collect

We gather personal information to deliver, maintain, and enhance our Services. The categories of information we collect are as follows:

1.1 Information You Provide

When you interact with our Services, you may voluntarily submit the following personal details:

• Identity Data: Full name, email address, and other identifying information required for account creation or communication.
• Linked Account Data: Information about your YouTube channel or other digital accounts you connect to our Services for optimization purposes.
• Payment Data: Credit/debit card details, UPI ID, billing address, or other financial information when you subscribe to premium features. Payments are processed securely by the Apple App Store or Google Play Store (for in-app purchases) or by Razorpay Software Private Limited ("Razorpay") for purchases made on our website. We do not store your full card number, CVV, or UPI credentials on our servers; payment credentials are collected, processed, and stored by the respective payment processor in accordance with PCI-DSS standards and applicable RBI regulations, including card tokenization.

1.2 Automatically Collected Information

We use cookies, web beacons, and similar tracking technologies to automatically collect data during your use of our Services, including:

• Device Information: IP address, device type, browser type, operating system, and unique device identifiers.
• Usage Data: Pages viewed, links clicked, interactions within the App or website, and time spent using our Services, including the referring URL.
• Geolocation Data: Approximate location based on IP address or precise location if you grant permission via device settings, used to tailor Services where applicable.

1.3 Publicly Available Content

Content you post on our platform, such as comments, images, or other submissions, becomes publicly visible. We are not responsible for how others may use or distribute such content once shared.

1.4 User Data & Permissions

• Our app requests access to your YouTube account data strictly for providing the app's functionality.
• We do not sell or share your YouTube data with third parties.
• Users can revoke access at any time via Google's Security Settings.
• We store data securely and only for as long as it is necessary to provide our services.

1.5 Data Deletion Requests

We store and encrypt your personal information to ensure its security. You may delete your account and associated personal data at any time using the Delete Account option in Profile in the YouSEO mobile app or web app (Profile). Alternatively, submit a request to [email protected]; upon verification, we will process such requests and remove your data in accordance with our data retention policies and applicable legal obligations, typically within 30 days, unless retention is required by law.

2. How We Use Your Information

We process your information to provide and improve our Services, with the following purposes:

• Service Delivery: To operate the App, process transactions, respond to inquiries, and maintain account functionality.
• Personalization: To tailor content, recommendations, and features based on your preferences and usage patterns.
• Marketing and Promotions: To deliver newsletters, special offers, and targeted advertisements, subject to your consent where required.
• Analytics and Improvement: To analyze user behavior, track Service performance, and enhance functionality and user experience.
• Security and Fraud Prevention: To detect and prevent fraudulent activities, secure our systems, and protect user accounts.

3. How We Share Your Information

We may disclose your information under specific circumstances:

3.1 With Service Providers

We collaborate with trusted third-party providers (e.g., Google Analytics for usage insights) to support our operations. These providers are bound by contractual obligations to safeguard your information and use it solely for the purposes we specify.

To provide paid features and manage subscriptions, payments are handled by the platform you use: Apple App Store (iOS), Google Play Store (Android), or Razorpay (purchases on our website). We share limited information (such as name, email address, and transaction details) with the relevant payment provider to process transactions, manage recurring subscription mandates and renewals, detect and prevent fraud, handle applicable taxes such as GST, and provide receipts and billing support. Razorpay processes personal information in accordance with its own privacy policy, available at https://razorpay.com/privacy/.

3.2 For Legal Compliance

We may share your information to comply with applicable laws, regulations, or legal processes, such as responding to subpoenas, court orders, or government requests, ensuring transparency where feasible.

3.3 Business Transfers

In the event of a merger, acquisition, or asset sale, your information may be transferred to a successor entity. We will notify you via email or through the Services if your data becomes subject to a different privacy policy as a result.

4. Use of YouTube API Services

Our application uses YouTube API Services to provide certain features, such as accessing, analyzing, or displaying YouTube content and related data. By using these features, you are agreeing to be bound by the YouTube Terms of Service.

For more information about how Google handles user data, please review the Google Privacy Policy.

You can manage and revoke our app's access to your Google account at any time by visiting the Google Security Settings page.

5. Cookies and Tracking Technologies

We employ cookies and similar technologies to enhance your experience and collect data:

• Functionality: To remember your preferences, maintain login sessions, and customize content.
• Performance: To monitor traffic, assess Service usage, and optimize performance.

You may disable cookies via your browser or device settings; however, this may limit certain features of our Services. For more details, refer to your browser’s help section.

6. Security Measures

We implement industry-standard technical and organizational measures (e.g., encryption, access controls) to protect your personal information from unauthorized access, loss, misuse, or alteration. Despite these efforts, no system is entirely secure, and we cannot guarantee absolute protection. You are responsible for securing your account credentials and notifying us promptly of any suspected breaches at [email protected].

7. Child Safety and CSAE Compliance

YouSEO is dedicated to providing a safe, family-friendly environment and complies with applicable child safety laws, including Child Safety and Abuse Enforcement (CSAE) guidelines.

• Family-Friendly Design: Our Services are designed for users of all ages, with content and features free of age-restricted material and suitable for children.
• Child Data Protection: We do not knowingly collect personal information from children under the age required by law (e.g., under 13 in the U.S. per COPPA). If such data is inadvertently collected, we will delete it promptly upon discovery or parental request.
• Safeguards: We maintain robust protections to prevent exposure to harmful content, ensuring a secure digital space for all users.
• Parental Oversight: We invite parents and guardians to review our practices and contact us at [email protected] with any child safety concerns.

By using our Services, you acknowledge our commitment to a compliant and safe environment.

8. Marketing Communications

We may send promotional emails about our Services, including updates and offers, based on your engagement. To opt out, email us at [email protected] or use the unsubscribe link in our messages. Transactional emails (e.g., account updates, payment confirmations) will continue as necessary for Service operation, even if you opt out of marketing.

9. Changes to This Policy

We may revise this Policy periodically to reflect changes in our practices, technology, or legal requirements. Your continued use of the Services following such changes constitutes acceptance of the revised Policy. We encourage regular review of this Policy for updates.

10. Grievance Redressal

In accordance with applicable Indian laws, including the Information Technology Act, 2000, the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer. If you have any complaint regarding our Services, payments, or the processing of your personal data, please contact:

• Grievance Officer: Mr. Jaydeep,
• Email: [email protected]
• Phone: +91 8780537001 (9:00 AM to 6:00 PM (Monday to Friday))
• Address: Crinet Technologies LLP, Shaligram Arcade, Nr Vakil Bridge Ahmedabad Gujarat, India

We will acknowledge complaints within 48 hours and aim to resolve them within 30 days of receipt.

11. Contact Us

For questions, data access requests, or to exercise your privacy rights (e.g., deletion, correction), please reach out to us at:

• Email: [email protected]
• Phone: +91 8780537001 (9:00 AM to 6:00 PM (Monday to Friday))
• Registered office: Crinet Technologies LLP, Shaligram Arcade, Nr Vakil Bridge Ahmedabad Gujarat, India

We aim to respond to all inquiries within 7 days, subject to verification of your identity for security purposes.